What is your return policy?

Please read our Policies in full, which cover returns, refunds and limitations on manufacturing quality.

We only accept returns for stock (non-custom) products. Contact us within 2 business days of delivery to request a return. After we receive your return, we will credit your Lumi account balance for the cost of your order minus shipping and a 15% restocking fee. Product must be in new, unused condition.

Before your purchase, review your order carefully and be sure you understand the limitations of our manufacturing processes. Before submitting an order, verify that all order details are completely accurate. If we make a product error or it arrives damaged, contact us right away and we will remake or refund the full or partial order. These orders must be sent back to us before we process remakes or refunds.


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