Read our formatting guidelines first. It is important that your design is in black and white and doesn’t have any color gradients.
If you are working with a vector file (.ai, .svg, .eps) your design is most likely not outlined correctly, follow the outlining instructions in the guide.
If you are using a pixel file (.jpeg, .png, .gif) make sure your file is at least 300 dpi.
If you’re uploading a .pdf and having issues, try saving it as a .jpeg and upload it again.
Still not working? Email your file to email@example.com and we’ll help!