My design isn't uploading correctly, what's up?

Read our formatting guidelines first. It is important that your design is in black and white and doesn’t have any color gradients. 

If you are working with a vector file (.ai, .svg, .eps) your design is most likely not outlined correctly, follow the outlining instructions in the guide.

If you are using a pixel file (.jpeg, .png, .gif) make sure your file is at least 300 dpi.

If you’re uploading a .pdf and having issues, try saving it as a .jpeg and upload it again.

Still not working? Email your file to hello@lumi.com and we’ll help!


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