My design isn't uploading to the Editor correctly. What do I do?

First, read our Formatting Guide. Here are some common mishaps to look out for:  

  • Your graphic should be black and white without any color gradients. 
  • If you are working with a vector file (.ai, .svg, .eps), your design is probably not outlined correctly, follow the outlining instructions in the Formatting Guide.
  • If you are using a pixel file (.jpeg, .png, .gif) make sure your file is at least 300 dpi.
  • If you’re uploading a .pdf and having issues, try saving it as a .jpeg and upload it again.

Still not working? Contact us with your file and we’ll help!


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